TRAQ Internet

The Internet offers extraordinary opportunities to provide superior customer service while adding value to a commodity product.

Just as TRAQ Manager provides authorized mill personnel access to mill production and inventory information, TRAQ Internet provides any authorized individual to access information from TRAQ Manager using the World Wide Web.

TRAQ Internet facilite aussi le travail avec les transporteurs, les fournisseurs de mandrins, courtiers en douanes ainsi que le personnel à l'interne et le personnel de vente sur la route.
TRAQ Internet also facilitates working with carriers, core suppliers, customs brokers as well as internal employees and travelling salespeople. Typical user roles and functions:

Customer

• Place a web order
• Amend a web order
• Trace a shipment View ship plan or carrier update
• Check status of order
• Search and reprint documents
• View CSR & Salesman information
• File claims
• Track status of claims submitted

Carrier

• Check status of shipment
• Search and Print documents
• Bid on loads
• View CSR & Transportation Manager information

CSR

• View all
• Customer accounts
• Carrier accounts
• Approve, Modify, Reject Web Orders
• Approve Web User Applications
• Use claims module for preparing and submitting claims

Salesperson

• View "their own" customer accounts
• Use claims module for preparing and submitting claims

Customs Broker

• Search & print documents

Core Supplier

• View current and planned patterns
• Receive alerts for order inserts